Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return. To do so, please send us an email notification to firstname.lastname@example.org.
This is on condition that the returned products are in perfect condition, unused and with the original packaging.
Please note made-to order products cannot be returned nor exchanged.
We are happy to arrange the collection of any return and the cost of this will be deducted from any refund due.
Would your order arrive in a damaged condition, please contact us within 48 hours or sooner. We will ask you for a short description of the damage including images to be sent per email to email@example.com. We will be happy to arrange the collection and exchange / or restoration of damaged goods at our expense.
Refunds will be processed within 5 working days of receipt of the item. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.